Best Western Plus Lower South End

They did serve breakfast. Very clean and the food was hot and fresh. The rooms have been upgraded and were very very nice. Love the rooms and bathrooms are very modern. The space is great. I was a little confused with the coffee maker and the ice bucket in the bathroom. I wondering when the last time my room was entered. I slept in black and I kept having blonde hairs on me in the morning. My hair is dark brown. So I request a sheet change. Other than that my stay was quiet, and pleasant. The location is right by the train station. You can get uptown fast. Eateries are all around. Shopping is close by. I would recommend to family and friends. Will let my company also know that this is a great place that is very reasonable.

There was a date mixup with the booking.com reservation. At first the property said call booking.com. Booking.com said call the property. I thought I was done in by computer programs that limited the intervention either business could manage. Not so! The property and booking.com worked together to resolve the issue so I had a room and didn’t have to pay twice because of the date snafu. Michelle at the Best Western front desk is amazing! Kyla at booking.com was delightfully supportive in a position where I’m sure she’s often berated for system limitations. Thank you, both for ensuring I had a room for the night despite the drama.

It was very clean. The staff were friendly. Hot breakfast was good. They did move us on the second day. See the reason in comments but it was too late for my hip.

Competitive pricing in a city whose hotels have become expensive. Friendly and efficient staff accommodated our requests - large, comfortable room and bathroom - room air conditioning worked very well on exceptionally hot days - Hot and Cold breakfast selection - large parking lot and free parking - small but adequate gym - good wi-fi and TV reception - our room on the back was quiet and had a lovely garden view despite the hotel's location on a very busy street - quick and easy access to Interstate 77 - several fast-food restaurants nearby.